Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library (ITIL) is a widely accepted approach to IT services management and best practices. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.
The ITIL Version 3 Foundation Certificate EX0-101 study guide series from eLearning by Monster covers all of the knowledge needed for the exam for the ITIL Foundation Certificate. Practice exams are also included, which will help you get acquinted with the exam format, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you'll need to master.
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